Masharti na Vigezo vya GariFix

1. Kukubali Masharti

Masharti haya yanatawala matumizi yako ya app na tovuti ya GariFix (garifix.com), inayoendeshwa na GariFix ya Arusha, Tanzania ("sisi", "yetu"). Kwa kufungua akaunti au kutumia GariFix, unakubali masharti haya pamoja na Sera yetu ya Faragha. Ikiwa hukubaliani, tafadhali usitumie huduma zetu.

Tarehe ya sasisho la mwisho: 7 Oktoba 2026.

2. GariFix Ni Nini

GariFix ni jukwaa la mtandaoni linalowaunganisha wamiliki wa magari ("Wateja") na mafundi wa magari ("Mafundi") ndani ya Tanzania. Pia lina zana za ziada kwa Wateja, kama kumbukumbu za magari, matumizi (expenses), ripoti za PDF, na mipango ya Pro na Premium.

GariFix ni jukwaa la kuunganisha tu. SISI SI fundi, hatutoi huduma za ukarabati, na Mafundi si wafanyakazi wala wawakilishi wetu - ni watoa huduma huru. Mkataba wa kazi ya ukarabati ni kati ya Mteja na Fundi pekee.

3. Sifa za Mtumiaji na Akaunti

• Lazima uwe na umri wa miaka 18 au zaidi ili kutumia GariFix.
• Toa taarifa sahihi na za kweli wakati wa kujisajili (jina, namba ya simu, barua pepe) na uzisasishe zinapobadilika.
• Unawajibika kulinda nywila yako na kila kinachofanyika kupitia akaunti yako. Tuarifu mara moja ukigundua matumizi yasiyoruhusiwa.
• Akaunti ni ya mtu mmoja; usiuze, usikabidhi wala usishiriki akaunti yako.
• Taarifa za uongo, kuiga mtu mwingine au kufungua akaunti nyingi za udanganyifu kunaweza kusababisha akaunti kufungiwa.

4. Wajibu wa Mteja

• Eleza tatizo la gari, aina ya gari na eneo kwa usahihi unapotuma ombi.
• Kuwa na adabu kwa Mafundi na ufike au upatikane kwenye eneo ulilotaja.
• Ulipe Fundi kiasi mlichokubaliana kwa kazi iliyokamilika.
• Toa maoni na alama (reviews) za kweli, kulingana na uzoefu wako halisi.
• Ombi la dharura (Emergency) litumike kwa dharura halisi tu.

5. Wajibu wa Fundi

• Toa taarifa sahihi za utaalamu, uzoefu, eneo na kitambulisho cha uthibitisho (NIDA, Leseni ya Udereva au Kadi ya Mpiga Kura). GariFix ina haki ya kukagua, kuidhinisha, kukataa au kusitisha usajili wowote.
• "Imethibitishwa" inamaanisha tumekagua kitambulisho kilichowasilishwa; si dhamana ya ubora wa kazi, ujuzi au tabia ya Fundi.
• Fanya kazi kwa weledi, taja bei kwa uwazi kabla ya kuanza, na uzingatie sheria za Tanzania, ikiwemo leseni au vibali vinavyohitajika kwa biashara yako.
• Wewe unawajibika kikamilifu kwa ubora wa kazi, usalama wa gari la Mteja, na madhara yoyote yanayotokana na kazi yako.
• Usitumie namba au taarifa za Mteja kwa madhumuni mengine zaidi ya kutoa huduma aliyoomba.
• Hali yako ya "Mtandaoni" ioneshe ukweli; usijifanye upo mtandaoni kama hupatikani.

6. Maombi ya Huduma na Mawasiliano

• Mteja anatuma ombi, Fundi anaweza kulikubali au kulikataa. Ombi halimlazimishi Fundi kukubali wala GariFix kuhakikisha kuwa Fundi atapatikana.
• Namba ya simu ya Fundi inaonekana kwa Wateja wa mpango wa Pro mara tu baada ya kutuma ombi; kwa Wateja wengine inaonekana baada ya Fundi kukubali ombi. Namba ya simu ya Mteja inaonekana kwa Fundi kulingana na hali ya ombi kama ilivyoelezwa kwenye Sera ya Faragha.
• Hali ya ombi (Inasubiri, Imekubaliwa, Imekamilika, Imekataliwa, Imefutwa) inasasishwa ndani ya app. Ombi likikamilika, kukataliwa au kufutwa, mawasiliano ya moja kwa moja yanayotegemea ombi hilo (namba ya simu na chat) yanaweza kuondolewa.
• Mazungumzo (chat) yatumike kwa madhumuni ya huduma tu.

7. Malipo kwa Mafundi

GariFix kwa sasa haipokei wala kuhamisha malipo ya kazi ya ukarabati kati ya Mteja na Fundi. Makubaliano ya bei na malipo ni kati yenu wawili. Hatuwajibiki kwa migogoro ya malipo, kazi isiyokamilika, au udanganyifu kati ya Mteja na Fundi, ingawa tunaweza kusaidia kwa kuchunguza malalamiko na kuchukua hatua kwenye akaunti husika. Tunashauri kukubaliana bei kabla ya kazi kuanza na kuhifadhi ushahidi wa malipo.

8. Mipango ya Pro na Premium

• GariFix ina mipango ya hiari ya malipo: Pro na Premium. Bei, muda na faida za kila mpango vinaonyeshwa ndani ya app kabla ya kulipa.
• Malipo yanafanyika kwa pesa-mtandao (mobile money) kupitia mshirika wetu wa malipo. Hatuhifadhi PIN yako wala taarifa za kadi.
• Gari la pili linahitaji mpango wa Pro; magari matatu au zaidi yanahitaji Premium (TZS 5,000 kwa mwezi, au bei itakayoonyeshwa ndani ya app).
• Mpango unaanza malipo yakithibitishwa na unaisha mwishoni mwa muda uliolipiwa. Hauhuishwi kiotomatiki; unahitaji kulipia tena.
• Malipo yaliyokamilika hayarudishwi, isipokuwa pale sheria inapohitaji au pale kosa limetokana nasi (mfano umetozwa mara mbili). Wasiliana nasi ndani ya siku 7 kupitia barua pepe iliyo chini.
• Mpango ukiisha, vipengele vya mpango huo vinazimwa; taarifa zako zinabaki, lakini baadhi ya vitendo (mfano kuongeza gari jipya) vinaweza kuzuiwa hadi ulipie tena.
• Tunaweza kubadilisha bei au faida za mipango; mabadiliko hayaathiri muda ulishalipiwa.

9. Magari, Matumizi na Ripoti

Zana za magari, matumizi (expenses), kumbukumbu za mafuta, odometer, "huduma ijayo" na ripoti za PDF ni msaada wa kumbukumbu binafsi tu. Takwimu zinatokana na ulichoandika wewe; hatuhakikishi usahihi wake wala kwamba vikumbusho vitatolewa kwa wakati. Usitegemee app pekee kujua wakati sahihi wa huduma ya gari lako; fuata pia mwongozo wa mtengenezaji wa gari na ushauri wa fundi. Ripoti za PDF hazina hadhi ya kisheria au ya kihasibu.

10. Maudhui ya Watumiaji

Unaweza kuchapisha picha, video, maoni, alama na ujumbe ("Maudhui"). Unabaki mmiliki wa Maudhui yako, lakini unatupa leseni isiyo ya kipekee, ya bure na ya kimataifa ya kuyahifadhi, kuyabana (compress), kuyaonyesha na kuyasambaza ndani ya GariFix ili kutoa huduma. Unathibitisha kuwa una haki ya kuyachapisha na kuwa hayavunji haki za mtu mwingine. Tunaweza kuondoa Maudhui yoyote yanayokiuka masharti haya bila taarifa ya awali.

11. Mambo Yaliyokatazwa

Ni marufuku:

• Kutoa taarifa za uongo, kuiga mtu, au kuandika maoni/alama bandia au za kulipwa.
• Kunyanyasa, kutisha, kutukana au kubagua mtu yeyote.
• Kuchapisha maudhui haramu, ya kuudhi, ya ngono, ya ulaghai au yanayokiuka haki miliki.
• Kutumia GariFix kufanya ulaghai, kuomba pesa kwa njia za udanganyifu, au kuwapeleka Wateja nje ya jukwaa kwa nia ovu.
• Kukusanya taarifa za watumiaji wengine (scraping), kutuma barua taka, au kutumia namba za simu kwa matangazo yasiyoombwa.
• Kuvunja, kuchezea, kuhatarisha au kuzidisha mzigo kwenye mfumo wetu, API, au akaunti za wengine; kujaribu kukwepa vikwazo vya mipango.
• Kutumia ombi la dharura kwa mzaha au kwa makosa ya makusudi.

12. Eneo (Location)

Vipengele vya kutafuta Fundi na kutuma ombi vinaweza kutumia eneo la simu yako kwa ruhusa yako. Unaweza kuizima kwenye mipangilio ya simu, ingawa baadhi ya vipengele vinaweza kupungua. Usahihi wa ramani na umbali si wa uhakika kamili. Maelezo zaidi yako kwenye Sera ya Faragha.

13. Kanusho la Dhamana

GariFix inatolewa "kama ilivyo" na "kadiri inavyopatikana". Hatutoi dhamana kwamba huduma itakuwa bila hitilafu, ya kila wakati, au kwamba Fundi atapatikana, atafika kwa wakati, au atafanya kazi nzuri. Hatuwajibiki kwa usahihi wa taarifa zilizochapishwa na watumiaji.

14. Kikomo cha Uwajibikaji

Kwa kiwango kinachoruhusiwa na sheria, GariFix, wamiliki na wafanyakazi wake hawatawajibika kwa hasara au madhara ya moja kwa moja au ya kuambatana (ikiwemo uharibifu wa gari, ajali, hasara ya pesa, au upotevu wa muda) yanayotokana na kazi ya Fundi, mwingiliano kati ya watumiaji, au kutopatikana kwa huduma. Kwa hali yoyote, uwajibikaji wetu kwako hautazidi kiasi ulicholipa GariFix katika miezi 3 kabla ya tukio. Hakuna kilichomo hapa kinachoondoa haki zako za msingi za kisheria ambazo haziwezi kuondolewa.

15. Fidia

Unakubali kutulinda na kutufidia sisi dhidi ya madai, hasara au gharama zinazotokana na ukiukaji wako wa masharti haya, Maudhui yako, au mgogoro kati yako na mtumiaji mwingine.

16. Kusimamisha na Kufunga Akaunti

Tunaweza kusimamisha au kufunga akaunti yako, au kukataa usajili wa Fundi, ikiwa umekiuka masharti haya, umetoa taarifa za uongo, au kuna lalamiko zito la usalama, au kwa mujibu wa sheria. Wewe unaweza kufuta akaunti yako wakati wowote kupitia mipangilio ya akaunti ndani ya app au kwa kufuata maelekezo kwenye https://garifix.com/delete-account. Akaunti ikifutwa, mpango wa malipo ambao haujaisha hauzirudishwi isipokuwa sheria inapohitaji.

17. Haki Miliki

Jina GariFix, nembo, muundo wa app, programu na maudhui yetu yote ni mali ya GariFix au watoa leseni wake. Unapewa ruhusa ndogo, isiyo ya kipekee na isiyohamishika ya kutumia app kwa matumizi yako binafsi. Hairuhusiwi kunakili, kuuza, kubadilisha au kutengeneza bidhaa kutokana na GariFix bila idhini yetu ya maandishi.

18. Faragha

Matumizi yako ya GariFix yanahusu pia Sera yetu ya Faragha (https://garifix.com/privacy), inayoeleza jinsi tunavyokusanya, kutumia na kulinda taarifa zako.

19. Mabadiliko ya Masharti

Tunaweza kubadilisha masharti haya wakati wowote. Mabadiliko makubwa yatatangazwa ndani ya app au kwa barua pepe, na tarehe ya sasisho itabadilishwa. Ukiendelea kutumia GariFix baada ya mabadiliko, unakubali masharti mapya.

20. Sheria Inayotumika na Migogoro

Masharti haya yanatawaliwa na sheria za Jamhuri ya Muungano wa Tanzania. Tunahimiza kwanza kutatua mgogoro wowote kwa mazungumzo ya kirafiki kupitia barua pepe yetu. Isiposuluhishwa, mahakama zenye mamlaka nchini Tanzania ndizo zitakazoshughulikia.

21. Wasiliana Nasi

Kwa maswali kuhusu masharti haya, malipo au malalamiko:

Barua pepe: garifix2026@gmail.com
Website: https://garifix.com

GariFix Terms & Conditions

1. Acceptance of Terms

These Terms govern your use of the GariFix app and website (garifix.com), operated by GariFix of Arusha, Tanzania ("we", "us", "our"). By creating an account or using GariFix you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our services.

Last updated: 7 October 2026.

2. What GariFix Is

GariFix is an online platform that connects vehicle owners ("Customers") with car mechanics ("Mechanics") in Tanzania. It also offers extra Customer tools such as vehicle records, expense tracking, PDF reports, and Pro and Premium plans.

GariFix is an introduction platform only. WE ARE NOT a mechanic, we do not perform repairs, and Mechanics are not our employees or agents - they are independent service providers. The repair contract is solely between the Customer and the Mechanic.

3. Eligibility and Accounts

• You must be at least 18 years old to use GariFix.
• Provide accurate, truthful registration details (name, phone number, email) and keep them up to date.
• You are responsible for keeping your password safe and for all activity on your account. Tell us immediately if you notice unauthorised use.
• An account is for one person; do not sell, transfer or share it.
• False information, impersonation or fraudulent multiple accounts may lead to suspension.

4. Customer Responsibilities

• Describe the vehicle problem, vehicle type and location accurately when sending a request.
• Treat Mechanics respectfully and be available at the location you gave.
• Pay the Mechanic the agreed amount for completed work.
• Post honest reviews and ratings based on your real experience.
• Use Emergency requests for genuine emergencies only.

5. Mechanic Responsibilities

• Provide accurate details about your skills, experience, location and verification ID (National ID, Driving Licence or Voter's Card). GariFix may review, approve, reject or suspend any registration.
• "Verified" means we reviewed the ID submitted; it is not a guarantee of work quality, skill or conduct.
• Work professionally, state prices clearly before starting, and comply with Tanzanian law, including any licences or permits your business needs.
• You are fully responsible for the quality of your work, the safety of the Customer's vehicle, and any harm arising from your work.
• Do not use Customer phone numbers or data for anything other than the service requested.
• Your "Online" status must be truthful; do not appear online when unavailable.

6. Service Requests and Communication

• A Customer sends a request; a Mechanic may accept or reject it. A request does not oblige a Mechanic to accept, and GariFix does not guarantee a Mechanic will be available.
• A Mechanic's phone number is visible to Pro-plan Customers right after sending a request; for other Customers it is visible once the Mechanic accepts. A Customer's phone number is visible to the Mechanic depending on request status, as described in the Privacy Policy.
• Request status (Pending, Accepted, Completed, Rejected, Cancelled) is updated in the app. Once a request is completed, rejected or cancelled, direct contact tied to it (phone number and chat) may be removed.
• Chat is for service-related purposes only.

7. Payments to Mechanics

GariFix currently does not receive or transfer payments for repair work between Customers and Mechanics. Price and payment are agreed between the two of you. We are not liable for payment disputes, unfinished work or fraud between Customer and Mechanic, although we may help by reviewing complaints and acting on the accounts involved. We recommend agreeing a price before work starts and keeping proof of payment.

8. Pro and Premium Plans

• GariFix offers optional paid plans: Pro and Premium. The price, duration and benefits of each plan are shown in the app before you pay.
• Payment is made by mobile money through our payment partner. We do not store your PIN or card details.
• A second vehicle requires the Pro plan; three or more vehicles require Premium (TZS 5,000 per month, or the price shown in the app).
• A plan starts once payment is confirmed and ends at the end of the paid period. It does not renew automatically; you must pay again.
• Completed payments are non-refundable, except where the law requires it or where the error is ours (for example a double charge). Contact us within 7 days at the email below.
• When a plan expires its benefits are switched off; your data remains, but some actions (such as adding a new vehicle) may be blocked until you pay again.
• We may change prices or plan benefits; changes do not affect periods already paid for.

9. Vehicles, Expenses and Reports

Vehicle tools, expenses, fuel logs, odometer, "next service" and PDF reports are personal record-keeping aids only. Figures come from what you enter; we do not guarantee their accuracy or that reminders will be timely. Do not rely on the app alone to decide when your vehicle needs servicing; also follow the manufacturer's guidance and a mechanic's advice. PDF reports have no legal or accounting status.

10. User Content

You may post photos, videos, reviews, ratings and messages ("Content"). You keep ownership of your Content but grant us a non-exclusive, royalty-free, worldwide licence to store, compress, display and distribute it within GariFix to provide the service. You confirm you have the right to post it and that it does not infringe anyone's rights. We may remove any Content that breaks these Terms without prior notice.

11. Prohibited Conduct

You must not:

• Give false information, impersonate anyone, or post fake or paid reviews or ratings.
• Harass, threaten, insult or discriminate against anyone.
• Post illegal, offensive, sexual, fraudulent or infringing content.
• Use GariFix for fraud, to solicit money by deception, or to lure Customers off the platform with bad intent.
• Scrape user data, send spam, or use phone numbers for unsolicited marketing.
• Break, tamper with, endanger or overload our systems, API or other people's accounts, or try to bypass plan limits.
• Misuse Emergency requests as a prank or deliberately in error.

12. Location

Finding a Mechanic and sending requests may use your phone's location with your permission. You can turn this off in your phone settings, though some features may be reduced. Maps and distances are not guaranteed to be exact. See the Privacy Policy for details.

13. Disclaimer of Warranties

GariFix is provided "as is" and "as available". We do not warrant that the service will be error-free or uninterrupted, or that a Mechanic will be available, arrive on time or do good work. We are not responsible for the accuracy of information posted by users.

14. Limitation of Liability

To the extent permitted by law, GariFix, its owners and staff are not liable for direct or consequential loss or damage (including vehicle damage, accidents, loss of money or time) arising from a Mechanic's work, interactions between users, or service unavailability. In any case our total liability to you will not exceed the amount you paid GariFix in the 3 months before the event. Nothing here removes your statutory rights that cannot be excluded.

15. Indemnity

You agree to protect and compensate us against claims, losses or costs arising from your breach of these Terms, your Content, or a dispute between you and another user.

16. Suspension and Termination

We may suspend or close your account, or reject a Mechanic registration, if you break these Terms, give false information, there is a serious safety complaint, or the law requires it. You may delete your account at any time through account settings in the app or by following the instructions at https://garifix.com/delete-account. If an account is deleted, an unexpired paid plan is not refunded unless the law requires it.

17. Intellectual Property

The GariFix name, logo, app design, software and all our content belong to GariFix or its licensors. You receive a limited, non-exclusive, non-transferable permission to use the app for your personal use. You may not copy, sell, modify or create products from GariFix without our written consent.

18. Privacy

Your use of GariFix is also governed by our Privacy Policy (https://garifix.com/privacy), which explains how we collect, use and protect your information.

19. Changes to These Terms

We may change these Terms at any time. Material changes will be announced in the app or by email and the update date will change. By continuing to use GariFix after a change, you accept the new Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of the United Republic of Tanzania. We encourage first resolving any dispute amicably by email. If it is not resolved, the competent courts of Tanzania will have jurisdiction.

21. Contact Us

For questions about these Terms, payments or complaints:

Email: garifix2026@gmail.com
Website: https://garifix.com